Flex Manager
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General Management, Senior Project Management

General Management, Senior Project Management

Work Experience

Member of the top management team with global Sales, Project, Marketing and Business responsibilities.
Sustainable success in the area of IT as well as in High-Tech investment products.
Above average results in Key Account management, Direct- and Indirect sales, International Alliance Management and Business Management.
Successful management of large international ITC projects for the FIFA World Championship 2002 in Korea and Japan as well as for other soccer World Championships in Finland, France, USA, Germany and United Arab Emirates.
Independent consultant for Swisscom, Organizing Committee for the World Cup 2006 in Germany.
Successful implementation of the accreditation for the Allianz Swiss Open Tennis Tournament in Gstaad.

2004 – Today Owner of my Consulting Company
Managing Director

2007 – Today European leader of Medical Clinical Testing Laboratory
• IT/IS Manager for the companywide IT and Telco Infrastructure in Switzerland.
• Responsible for restructuring, streamlining and merge different company IT operations, setup of IT Help Desk, replacement of outdated IT platforms and telephony systems.

2005 – 2006 Organizing Committee for the FIFA World Cup Germany 2006
Senior Project Manager for ITC solution in Accreditation and Security, responsible for definition of ITC concepts and requirements, setup and manage the project plans, cooperate with the different suppliers and security authorities.
Managed the implementation of ITC solution in 13 different locations.
Trained over 700 users.

Consulting activities in the area of Sales and Marketing, Accreditation for Events, Business Development:

2004 Swisscom
Responsible for Sales Region West
• Structure and manage the Swisscom Systems Sales Operation in Suisse Romande
• Key account management
• Cooperate with Swisscom partners (Siemens, Nortel, Alcatel)
• Tripled the volume of sales leads
• Won major Swisscom projects in the Suisse Romande

Other assignments

• Building up of a Swiss wide network of independent entrepreneurs for the coaching of SME
• Successfully implemented the Accreditation System for the Allianz Swiss Open Tennis Tournament in Gstaad

2001 – 2004 Fédération Internationale de Football Association FIFA
Head of IT Projects World Cup
Project responsibilities for IT and Telco infrastructure for FIFA World Championships:
• Design, plan and implement IT solutions for the different world championships.
• Co-operate with the different solution providers (AVAYA, SchlumbergerSema, NTT, Toshiba, Xerox, etc.) as well as with Local Organizing Committees.
• Managed project volume of up to CHF 150 million ($ 125 million.)
• Managed large international project teams (300+) with more than seven different nationalities.
• Successful Installation/De-Installation and Operation of more than 3,500 PCs, 180 Servers and 1,000 Printers, 2,000 miles of cabling with communication equipment.
• Reduced the costs for small events by 80% while providing the same level of service.
• Co-operated with the hosting IP Company. Defined and implemented improvements to the IT application (Accreditation).
• Educate and support the Local Organizing Committee on the use of the application.

1998 – 2001 ESEC Europe SA
Managing Director (EMEA), Vice President

Management responsibilities for ESEC Europe including Sales, Marketing, Service and Support. 47 Employees, Revenue CHF 110 million ($ 90 million) per annum.
• Revenue growth of 300% over three years with an average market growth of 25% per annum.
• Turnaround in double digit millions and ISO 9001 certification.
• VLSI awarded booth at SEMICON Europa 2000 in Munich (Criteria: Presence, Booth concept and competence of booth personnel).
• Gained three to five new customers p.a. (app. 100 potential Customers in Europe).
• Preferred supplier to key accounts (Infineon, Schlumberger, Bosch, EEMS) as well as to start-up companies (CS2, Atlantic Technology, Bookham).
• Successful market development in Eastern Europe (Russia, Ukraine, Poland, Czech Republic and Hungary) in close co-operation with local partners. Sale of Smart Card lines to Russia, Poland and traditional Bonding Equipment to Hungary.
• Development of Business Strategies in close co-operation with the Business Units, in order to guarantee worldwide success of ESEC in the Semiconductor market.
• Recruitment and development of a distribution partner in Israel.
• Investigation of South Africa as a potential developing market.

1976 –1998 Compaq Computer AG
(Previous DEC Digital Equipment Corporation AG)

1996 – 1998 Compaq Alliance Manager Switzerland
Business Development Manager, responsible for implementation of the strategic alliance of Digital and Compaq.
Close co-operation with Compaq and their distribution partners in order to define and implement service offerings, which met the end customer’s needs.
Responsible for joint marketing activities and exhibitions.
• Developed the service business on Compaq Products from 0 to several million Swiss Francs.
• Sold customized worldwide ERP (Baan, SAP) solutions to key Swiss accounts (Industry, Telecom). Revenue of several million Swiss Francs per project.
• Improved market acceptance through innovative customer events.
• Defined modular service offerings for European applicability.



1994 – 1996 Sales Manager Switzerland Multivendor Customer Services
Sales Director, responsible for the entire service sales business in Switzerland. Over 30 sales employees. Revenue > CHF 250 million per annum ($ 210 million). Member of the service management team, Switzerland, and the European management team.
• Developed and increased the service business to reach more than CHF 250 million revenue p.a. ($ 210 million)
• Successful development of key accounts through intensive customer relationships.
• Representative of DEC at UBS (Union Bank of Switzerland) corporate management meeting.
• Achieved the DEC100 Sales award in 1995.
• Achieved higher customer satisfaction by implementing a “Mission Critical Service” concept (Banking, Telecom).

1991 – 1994 Customer Service Manager Swiss German
Service Manager, responsible for the service organization in the German part of Switzerland. Over 200 Employees and Service revenue > CHF 80 million p.a. ($ 65 million). Representative of the country group CH, B, NL in the European service management team.
• Winner of “Customer Satisfaction Awards“ for exceeding business targets and achieving best customer satisfaction in the years 1992, 1993, 1994.
• Successful implementation of TQM ISO 9001 processes in the customer service organization.
• Reduced material costs by 25% by optimizing the stock inventory.
• Presented service capabilities at several marketing occasions (including exhibitions).
• Achieved excellent customer satisfaction through competent knowledge management.

1988 – 1991 Service Operations Manager Swiss German
Service Manager, responsible for the customer service organization in the German part of Switzerland. P/L responsibility, 140 employees. Member of the management team D, A, CH.
• 1988 winner of “Circle of Excellence Award“ for best customer satisfaction (Top 10 in Europe) and exceeding business goals.
• Successful implementation of Desktop Services for large accounts (UBS, Swisscom, ABB).
• Significant cost reduction through reorganization of the service organization (re-skilling, downsizing).
• Provided better service to customers by implementing a computer aided Call Centre in Zurich.

1985 –1988 Branch Manager Zürich
Full business responsibility for the Zurich sales territory. 45 Employees and service revenue of > CHF 60 Mio. p.a. ($ 50 million)
• Winner of “Challenge of Excellence Awards“ for exceeding business targets as well as achieving best customer satisfaction in the years 1986 and 1987.
• P/L responsibility for the entire service organization.
• Raised competent Junior Specialists by developing and implementing a DEC college trainee program for young engineers.

1981 – 1985 Field Service Support Manager
Responsible for the development and management of the Support Organization Switzerland.
15 Employees.
• Close co-operation with the European Support Centre in order to guarantee speedy and effective problem solution.
• Responsible for the technical education of Customer Service employees.
• Certified Trainer for Analytical Trouble Shooting (ATS). Educated all 300 Service employees.

1976 –1981 System Engineer, Support Engineer
Responsible for the technical support to be provided to large accounts in the markets of Banking, Chemicals, Pharmaceuticals, Industry and Research/Education.
• Implementation of the first Stock control system in Switzerland.
• Development and implementation of computer aided solutions for air traffic control of the Swiss Army.



Education

1968 – 1972 Trade school Bienne.
Diploma: Fernmelde- und Elektronik Apparate Monteur

1973 – 1976 Technical college Bienne.
Diploma: Dipl. El. Ing. HTL (Bachelor Degree of Engineering)

1976 – Present Continuing education in Management, Business, Project Management, Negotiation skills and sales.

In particular:

1991 – 1992 IMD Lausanne, International Advanced Management Program

1992 MZSG St. Gallen: System Oriented Management

1996 Schweizerischer Kurs für Unternehmensführung SKU


Skills

• General Management
• Business development
• Key account management
• Identification of key market segments and strategies
• Strategic selling and planning
• Restructuring of sales organization (direct/indirect), Forecasting
• Partner management
• Restructuring/Management of service and support organization
• Business process analysis
• Definition of service and support
• International Project Management
• Cooperation with the security authorities


Languages

Fluent in German, French, English

Other

International High Tech Areas including
• Information Technology
• Telecommunication, Voice and Data
• Manufacturing, Process Manufacturing
• Semiconductor
• Banking
• Medical Laboratory

International Sports Events including
• FIFA World Cup 2002 Korea/Japan
• FIFA World Cup 2006 Germany
• FIFA Women's World Cup USA 2003
• FIFA World Youth Championship (Finland, UAE)
• FIFA Confederations Cup France 2003 and 2005 Germany
• Allianz Suisse Open


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