Flex Manager
21219 interim professionals
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executive manager

executive manager

Work Experience

· October 2003 – June 2004 PELZER Group – Belgium
Design, erection, putting into service and maintenance of HVAC & Cooling installations, turnover : 18,5 M€, headcount : 70, multi location (3), 5 companies
Achievements :
1. implemented management system and BSC to all companies
2. transition management in one company in reorganization (cost cutting)

· July 2003 – September 2003 GAMAVER – Pierrecourt – France
Transformation of hollow glass, turnover : 2,5 M€, headcount : 40
Interim manager
Achievements :
1. integration of this acquisition into the Decover group (30 M€)
2. transition management (day-to-day) after a radical downsizing
3. ensured a profitable production & workforce management

· January 2003 – May 2003 CONNEX – London – United Kingdom
Rail track operator
Engineering & Operations manager
Achievements :
1. analysis causes
2. process and procedures for train planning, right time dispatch, driver-shunter-guard planning
3. JIT production (theoretically over 90 % performance)

· June 2002 – December 2002 ATELIA group – Brussels – Belgium
National insurance broker, turnover : 25 M€, headcount : 130, multi-location (22)
Sales & administration manager
Achievements :
1. implementation of commercial operational system in the network system
2. training of sale forces and turnover rise (1,9 M€)
3. centralization (back office) giving a 0,8 M€ savings efficiency
4. quality service increase for front and back offices with a management system
5. Salary costs from 56 to 50 % of budget

· May 2002 – present Associates sa – Brussels – Belgium
Executive manager
Project, interim management & consultancy
Mainly analysis & short term missions (Printing, Airline companies,…)

· October 2001 – April 2002 T.N.T. Express Worldwide– Bierset – Belgium
Logistics HUB, headcount : 620 (350 FTE)
Chief Operation manager adviser
Achievements :
1. development and implementation of workload calculation, capacity planning & live score board for supervisors and managers during operations
2. lead time reduced by 15 %, labor costs by 10 %
3. increased the service quality (delays, performance)

· June 2001 – September 2001 FRANCE TELECOM – Courbevoie – France
Orange : call center – enterprise platform, headcount : 450 persons
Achievements :
1. strategic alignment of top management
2. redesign of work flow and processes, rise of performances indicators
3. reduced personnel turnover rate (66 to 33 % on yearly basis) and the customer resignation rate by 30 % (impactable scope : 100.000 lines a year) or 1,5 M€ turnover

· February 2001 – May 2001 VOLKSWAGEN – Brussels – Belgium
Maintenance Werktechnik (buildings, industrial cleaning, stocks & garage) in a car assembling factory
Achievements :
1. improved logistics & maintenance process
2. increased service quality through intensive people management
3. labor costs reduction by 10 % or 4 M€ (scope 42 M€)

· August 2000 – January 2001 T.N.T. Express Worldwide– Bierset – Belgium
European hub center sorting, average of 1 million parcels each working night
Office processing
Achievements :
1. interim management of the department
2. implemented new organization, work flow & procedures
3. improved internal communication, contacts with customs & unions
4. down-sizing and savings evaluation of 19 FTE, 1 M€ (scope 57 FTE)

· January 2000 – July 2000 SOLVAY – Jemeppe s/ Sambre – Belgium
Chemical industry
Purchasing department
Achievements :
1. redefinition of purchasing approach, contract and negotiation management
2. optimized the overall purchasing / procurement process and management control
3. enhanced the working capital
4. accomplished a recurrent yearly net saving of 4 M€ (scope 57 M €) on negotiated contracts, 1 M€ due to internal department organization

· March 1999 – November 1999 N.I.S. – Heist o/d Berg – Belgium
Distributor of imported goods, turnover 8,5 M €, headcount : 19
Crisis and operation management
Achievements :
1. management team alignment
2. replacement of F&A director (also important shareholder)
3. update en enlightening of a new suppliers network

· July 1996 – December 1998 B. MOON – Brussels – Belgium
Transport company, headcount : 25 FTE
Achievements :
1. day to day management of the company
2. built up excellent commercial relationships with important customers (Deutsche Post, Calberson, Ziegler, Bosch, Pharma Belgium)
3. 60 % turnover growth, 1 M€ over one year

· January 1995 – July 1995 UNITED NATIONS – Brussels – Belgium
International official in the Information Office


Education

Studies :
1990 Bachelor of Sciences in Business and Consular sciences
section : International Relations with Honours, H.E.C. Liège
thesis : « the Belgian Diplomatic Representation in International Organizations »
1992 Master of Sciences in International Politics with Honours (U.L.B.)
thesis : « Towards a Reunified Korea ? »

Extra studies :
1986 : US High School Diploma, A.B.R.H.S., Massachussets
1996 : International Transport license (RSA Great Britain)
Legal Professional Certification

Training courses :
2003 Internal control, Ernst & Young
2002 Emotional Intelligence, Kluwer
2001 Customer Relationship Management, Vlerick & Universiteit Antwerpen
1999 Time management, Personal Leadership, Project Management, Assertive communication, Coaching, Performance Institute


Skills

Result-oriented “all round” manager
Management experience in diverse environments (start-up, crisis, transition, change, growth)
Keeping strong objectivity and judgment in business related crisis situations
People manager, motivating and coaching team
Managing budget, cost and revenue
Responsible for quantitative and qualitative results
Years of increasing responsibilities within companies involved in international activities
Looking for new challenges and longer term assignments with stronger personal investments
Ability to adapt to different cultures


Languages

Fluent in French, English
Excellent Dutch & Spanish

Other

1998 Laureate of Young Entrepreneurs Fund, King Baudouin Fondation
1994 Carrying out and publishing a booklet « Partners for Development », edition of thirty thousand copies for AGCD
1990-1997 Secretary General of Belgian United Nations Association
1990 Laureate of Price of Foreign Trade Office
Five month period, three of which were spent in Norway (Belgian Embassy)
Report and published work : « Norway : Business Opportunities for Belgian Printing Companies »
1985-1986 One-year educational stay in United States (Acton, Massachusetts)


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