Flex Manager
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Interim Manager

Interim Manager

Work Experience

Programme Manager – 2000 – Present (Cable & Wireless)

My current role involves the ongoing programme management of the Cable & Wireless web-hosting data centre at Swindon. Reporting directly to the UK Data Centres Director, this role involves capacity planning for floorspace; power and bandwidth. The main focus recently has been the detailed planning in readiness for the acquisition of additional floorspace to meet customer demand. This is a full-scale Programme Management role involving the full project lifecycle with a budget responsibility for approx £32 Million. A parallel activity is to document the processes in order to create a “blueprint” for the role-out of other high-spec Internet Solutions Centres globally. This latter function has kept me closely involved with the Cable & Wireless Global Applications Programme in order to benchmark and document the Swindon data centre in every aspect. I am also actively involved in assisting the project team involved in bringing online the Munich data centre in Germany. Additional tasks at present are the review of business continuity plans and the attainment of the Sun Microsystems Suntone accreditation scheme.

Project Manager – 2000 (Cable & Wireless)

Implementation of the physical infrastructure for a new high specification web hosting data centre. This role included the setting up of a 24x7 operations room; test lab; secure storage areas; general-purpose offices and technical web hosting space. Reporting directly to the UK Data Centres Director, the role involved detailed liaison with project managers from all disciplines ie Architects, M&E consultants, operations, facilities and network

build teams in order to bring the facility upto operational status. In addition, I was responsible for providing basic infrastructure such as corporate voice/data/hardware/licences etc for the onsite teams. The final task on this project involved the planning for a high profile opening day and this included liaison with PR agencies, press and official dignitaries including the Minister of State for E-Commerce.

Programme Co-ordination Manager 1999 – 2000 (Cable & Wireless)

Management of the Cable & Wireless Millennium Networks project closure programme. This was a management role involving the co-ordination of closing down 15 major Millennium projects across the UK. Tasks included: Developing a closure process; communicating this to all project managers concerned; assisting each area where possible to avoid unnecessary extra work and the analysis and reporting of progress of the programme using Excel/Access/Project and Remedy. This role involved extensive travel, liaison, communications, planning and progress reporting over a demanding 3-month period, which included the Millennium rollover. The final part of my responsibilities involved the co-ordination of the overall finance closure for the programme, which totalled some £14 million, spend.

Project Manager – Data Analyst 1999 (Cable & Wireless)

Management of the Cable & Wireless Year 2000 logistics system project. This involved the detailed analysis of in excess of 18,000 SAP line items with regards to Millennium compliance. The role involved the ratification of two major but un-aligned databases and the various personnel involved with each; the relationship management of an external technical logistics company and the design, development and maintenance of the stores project database in Access 97. In addition, the database work required an understanding of SAP; planning and reporting using Excel 97, Outlook 97 and Project 98 and I played a key role in developing the whole project strategy; brainstorming sessions and delivering presentations to the senior programme management staff. The project was extremely demanding and involved extensive travel within the UK in order to meet exacting deadlines.

Programme Support Manager 1998 –1999 (Cable & Wireless)

Management of the Remedy inventory database for the Cable & Wireless Year 2000 Networks Millennium Programme. This role involved constant face-to-face liaison with project managers across the UK in order to ensure the accuracy of the data and then the production of management reports for the programme manager in order to track progress and risk. The role also involved database development work in Access 97, analysis for Remedy improvements and also liaison with many other groups outside the programme who required inventory data.

The role was extremely varied and involved all aspects of the support management function and part of my work involved deputising for the programme manager in his absence and taking the initiative concerning all reporting matters.

Training and Operations Manager 1997 – 1998 (Barclays Bank)

Management of the design for a national operations/training customer service database to track and monitor 3000 employees in the Barclays mortgage-selling role thus maintaining compliance with forthcoming legislative changes. This involved needs analysis, definition, planning, and internal/external consultancy with relevant business units and external software development companies. In order to assist with my understanding of the end-users’ environment I also studied for and attained the new financial services industry Certificate for Mortgage Advice and Practice. Once implemented, I maintained the above database; prepared statistical reports for senior management; designed and wrote service level agreements and procedures; resourced new staff and advised them in the operation of the new systems; identified new requirements; proposed these changes to senior management and followed the changes through to delivery in order to add process quality for the benefit of the all users.

Training and Operations Manager 1996 - 1997 (HM Forces)

Design and implementation of a detailed operations programme for 150 staff involved in NATO peacekeeping operations in Bosnia. Starting from scratch right through to producing a full operations solution, which was fully documented and then maintained. This role involved co-ordination of different teams and the negotiation of the co-operation of those involved not only initially but also thereafter in order to maintain quality. This resulted in improved operational efficiency and resource allocation. Additionally responsible to the Chief Executive for the identification of the organisation’s needs; the design and delivery of all internal company operational programmes; liaison with external consultants and the resource support for all activities within the organisation consisting of 600 staff.


Education

2 A Levels, 7 O Levels; HND Information Technology;
Royal Military Academy Sandhurst Commissioning Course 1990-1991;
Certificate in Training Practice - IPD qualified (Associate Member);
Institute of Bankers - Certificate in Mortgage Advice & Practice (CMAP);
MS Access Intermediate Course.
NLP Customer Service Diploma.


Skills

· Project Management, Organisation, Planning and Resourcing
· Good Business focus – especially High Level Strategy and Risk/Impact Management
· Strong customer focus, SLAs and adherence to QA standards
· Excellent People and Liaison skills – Internal/External to Business Unit
· Co-ordination of activities; Risks, Issues, Actions and Change Management
· Financial Services, Telecommunications and Defence Industry experience
· Thorough knowledge of MS Excel 97/2000; Word 97/2000; Access 97/2000; Outlook 97/2000; Project 98/2000; Frontpage 98/2000 and “Remedy” to support the organisation of projects/operations
· Flexible, Learns quickly, Industrious, Loyal with a high standard of integrity and customer focus


Languages

English

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