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Proj.Manager/Consultant Microsoft CRM

Work Experience

Oct ‘03 – now 2Grow BV
Bussum / The Netherlands
Position held: Partner / Certified Microsoft CRM consultant
Accountabilities:Developing Microsoft CRM practice next to existing Siebel CRM practice
Accomplishments:Microsoft Business Solutions Partner certification

July ‘02 – April ‘03 Uniqema (an operating company of ICI)
Gouda / The Netherlands
Position held: IT Services Manager
Accountabilities:
•Delivering a reliable and cost effective “no-noise” IT applications, infrastructure and communications service
•Providing ongoing IT training and support to the end user community
•Managing all third party contracts and SLA’s for operations related services
Key Accomplishments:
•Implementation of a new IT Services organisation, with new reporting lines, clearly separating ongoing base operations from portfolio management and project activities.
•First steps towards a global base line operational services budget

April ‘99 – June ‘02 Uniqema (an operating company of ICI)
Kuala Lumpur / Malaysia
Position held: IT Manager
Accountabilities:
•Developing and maintaining the Regional IT Strategy and putting forward subsequent investment proposals
•Delivering IT enabled business improvement projects
•Ensuring proper service and maintenance of the IT Infrastructure
•Developing IT capability of the end user community and IT personnel
Key Accomplishments:
•A business driven IT innovation funnel
•A regional helpdesk with service level descriptions and outsourced support
•A regional CRM implementation
•A Global Sales Data Warehouse
•A sales forecasting system for balanced sourcing decisions and proper forward business planning
•A regional debtor tracking tool in support of debt collection
•A complaints handling and tracking database to improve customer service
•Timely delivery of the IT infrastructure for the new Regional Headquarters
•A textiles product information extranet
•A web enabled order request and tracking system

June ‘95 - March ‘99 Unichema (an operating company of Unilever) / Uniqema
Gouda / The Netherlands
Note: During this period Unichema was taken over by ICI and merged with another part of the ICI family into Uniqema (doubling its size)
Position held: IT Infrastructure Manager
Accountabilities:
•Developing and maintaining a Global Infrastructure Strategy
•Delivering infrastructure projects
•Ensuring infrastructure service and maintenance
•Information Security management
•Knowledge management
•Lotus Notes development
Key Accomplishments:
•A global, frame relay based, wide area network
•A global Lotus Notes infrastructure
•The Unichema Intranet
•A product pricing management system
•A ‘technical service request’ handling and tracking system
•Information Security policies and procedures
•Infrastructure demerger from the Unilever global IT infrastructure
•Infrastructure merger with the ICI global IT infrastructure
•A business case for the implementation of a standard desktop operating and service environment (as part of a larger ICI initiative)

March ‘93 – May ‘95 Walker Europe Inc. (a division of Tenneco Automotive)
Amstelveen / The Netherlands
Position held: IT Systems Facilities Manager
Accountabilities:
•Implementation and running of a European computer centre
•IT Infrastructure development
•IT Infrastructure service management
•Enduser computing
Key Accomplishments:
•A European frame relay network
•Implementation of a European computing centre
•Implementation of a European e-Mail service connected to the American headquarters
•Migration of the legacy financial systems onto the new environment
•Consolidation of the Danish computer services within the European centre
•Local area network standards and policies implementation

Previous Work Experience

Jan. ‘92 - Feb. ’93 IBM Nederland N.V.
Position held: Sales Representative / Midrange systems in large account environment
Jan. ‘87 - Dec. ‘91 IBM Nederland N.V.
Positions held: Systems Engineer within the IBM Value Added Networking division and the IBM Midrange Systems division
Nov. ‘84 - Dec. ‘85 IBM Nederland N.V.
Position held: Senior Purchaser

Education

1971-1978
Het Nieuwe Lyceum, Hilversum
Diploma VWO-B
1979-1983
Hogere Technische School, Apeldoorn
Diploma Engineering Degree (ing.)
1983-1984
Polytechnic of Central London, London
Diploma Diploma in Management Studies (National Academic Award)
1986
IBM Nederland N.V., Utrecht
Full time technical and commercial IBM training

Skills

Certified Microsoft CRM Applications & Customization Professional

Languages

Dutch, English - fluent

Other

Capable, versatile and professional individual with 15 years experience in the IT industry. Skills in IT architecture & strategy development, IT Infrastructure management, IT supplier and service management, project and change management.
Recently changed from managerial roles in large corporate organizations to more hands on and entrepreneurial activities. Certified Microsoft CRM consultant and eager to gain broad experience in Microsoft CRM implementation projects.

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