Flex Manager
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Administrative Assistant, Customer Service, Manager

Administrative Assistant, Customer Service, Manager

Work Experience

Career History

Customer Service Representative November 2001 - Present
Beltway Animal Hospital
·Frontline Customer Service/Technician for Beltway Animal Hospital, successful For-Profit business, assisting in routine and emergency domestic pet care employing 19
personnel. Responsibilities and achievements:

·Accountable for excellent customer service and administrative procedures.
·Assisted with the implementation of new policies and procedures.
·Organized and maintained the Microsoft Office filing system.
·Handled inbound calls, admissions, and complex accounts.
·Solved account difficulties and assisted with the creation of new accounts
·Improved the quality of customer care.


Office Supervisor Summer 2001 - Fall 2001
Dogwood Animal Shelter
·Office Supervisor for Dogwood Animal Shelter, a Non-Profit organization,
assisting in the safety and routine care of domesticated animals employing 12+
personnel. Responsibilities and achievements:

·Assisted the executive director, who was reconstructing the organizations
infrastructure.
·Directed all office activities and office personnel.
·Prompt advancement to an executive level.
·Implemented new advertising strategies.
·Re-organized office policies and devised new organizational management duties.
·Raised funds for the organization through fundraisers and pet adoption clinics.
Improved the quality of life for animals under the care of Dogwood supervision.


Personal Assistant September1999 - May 2001
McCracken & Marshall Spa
·Personal Assistant for McCracken & Marshall Spa, a reputable spa providing esthetics
and rehabilitative massage care employing 11+ personnel. Responsibilities and
achievements:

·Personal assistant to the spa director, while conducting various administrative tasks,
including filing and faxing.
·Ran personal errands for the executive director.
·Organized and maintained the gift certificate packages.
·Managed the sanitation and bedding department.


Education

Education

1995 - 2001 BS 3.17 in Sociology and History at Illinois State University.

Subjects studied: Mass Communications, Statistics, Business, Small Groups, Speech Communications, Mathematics, English, Creative Writing, Foundations of Inquiry, Research Methods, and Biology.


Skills

·Customer service representative with excellent track record of accuracy and efficiency
·Strong communication skills, able to motivate multidisciplinary teams
·Able to plan and implement change with energetic and proactive care
·Outstanding statistical analysis and organizational management skills
·Ability to build strong customer relationships


Technical Skills

·JAVA
·Microsoft Office 2000
·HTML
·SPSS Solutions


Languages

Languages: Fluent in English
Dutch and Spanish – Beginner Level


Other

I am currently located in Jacksonville, Florida and I am looking forward to relocation within Europe.

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