Select

Find similar resumes

Project and Opeations Manager

Work Experience

Dec 02 – Present, European Commission, Operational Team Manager
Managing 15 engineers with 12 in Brussels and 3 in Luxemburg, providing 1st, 2nd and 3rd level support on the Exchange environment.
• Exchange 5.5 environment with 70 servers and 25000 users including support and upgrades of products like Sybari Antigen, NetIQ, Exchange Archiving System, Legato, Hypersoft and the faxservice MRS.
• Review of the new Service Level Agreement.
• Helpdesk management, Change Management and Problem Management
• Setup and administration of Timesheets, Standby Service, Out of office hours work.
• Prioritise and reassign workload.
Oct 01 – Jun 02, Mr Chilli, Infrastructure and Customer Support Manager
Managing the setup, delivery and support of customers hosting environments.
• Design, advice and configuration of technical network and architectures included IP plan (VIP, routing, subnets), security plan (firewalls, intrusion detection, VPN, DMZ and policies) and server (Linux/W2K) configuration plan.
• Implemented tool sets, standards and procedures for home based support and maintenance.
• Infrastructure and customer support management leading a team of 4 engineers.
Feb 00 – Sep 01, PSINet, Project Manager
Manage the setup and delivery for over 30 hosting environments into the state of the art data centres in Amsterdam, Geneva, Los Angeles and Tokyo of the internet service provider PSINet.
• Project Management on up to 8 projects simultaneously and leading a team of up to 6 engineers.
• Project Management included creation of project plans, stage plans, exception plans, communications plans, quality plans and team plans, product breakdown structures, product flow diagrams, Gantt charts, risk assessment, change management, budget management, time plans, test plans, roll back plans, implementation management, resource management.
• Design technical architectures. The architecture included TCP/IP layout (VIP, routing, subnets), security layout (firewalls, intrusion detection, VPN and policies), load balancers, dedicated servers, clusters, caching servers (Sun/Solaris and Hewlett Packard/HPUX/WNT4/W2000/Linux), routers, switches, cabling and rack layout.
• 3rd Party Management (Sun, Triple P, Hewlett Packard, Colt Telecom, KPMG).
Jun 96 - Jan 00, Parity Solutions, IT Consultant.
International consultant outsourced to several companies within the Netherlands and Vietnam.
• Network design and analysis on Wide Area Networks and Local Area Networks.
• Analysed business processes, implemented standards, procedures and policies within ITIL frameworks.
• Design, administration and implementation of Windows NT and W2K with Active Directory and the Backoffice products for several customers.
• System management on HP9000 and HP3000 systems.
• Delivered training on: Microsoft Network Essentials, Microsoft Windows NT Server for the Enterprise, Microsoft Windows Core Technologies, Microsoft TCP/IP for Windows NT 4.0, ITIL essentials, Internet Information Server 4.0, Microsoft Exchange 4.0.
Mar 94 - May 96, IPN s.a., System Manager
• Management on HP3000, HP9000, Windows NT 3.51 and 4.0, TCP/IP and X.25 network.
Oct 92- Feb 94 Quant Systems, Support Engineer
• Helpdesk-support on applications running on HP3000 and HP9000.
Mar 90 - Dec 91 Raaklicht, Support Engineer
• Operator Bull DBS4000 and first, second and third line support.
Feb 89 - Jul 89 Marine Elekronisch en Optisch Bedrijf, Training Period
• Application Development in Lotus

Education

• Prince2 (Foundation & Practitioner)
• Haagse Hogeschool (Internet and Multimedia)
• Microsoft Certified System Engineer: (Network Essentials, Microsoft Windows 95, Microsoft NT, Workstation 3.51, Microsoft NT Server 3.51, Microsoft Exchange 4.0 & 5.0, Microsoft TCP/IP 3.51 & 4.0, Microsoft Windows NT 4.0 Enterprise, Microsoft Windows NT 4.0 Core Technologies)
• Hewlett Packard (Base course HPUX Administrators training HPUX)
• Exin (PDI: PDI1 & PDI2 Ambi: HG1, HG2, HG3, HP6, M1, I1) (Computer Science)
• ISI (Computer Science)
• MTS (Electronics)
• Mavo (Advanced Elementary School)

Skills

• Windows 2000, Windows NT 4, Windows XP, Unix (HP/UX, Solaris, Linux, FreeBSD), MPE/iX
Hardware
• Hewlett Packard (HP9000, HP3000), Sun (450, 250, Netra, Cobalt), Compaq Proliant (1600, 3000, 4500, 5000), Cisco routers, Cisco Switches, Cacheflow, Arrowpoint, Big/IP, Radguard VPN.
Software
• Microsoft Backoffice products: Exchange 4, 5 & 5.5, SMS 1.2, Novell, IIS 4.0, Proxy 2.0, SQL 7, CA Unicenter TNG, CA Unicenter Advanced Helpdesk, Compaq Insight Manager, Compaq Smartstart, Arcserve, Norton Anti Virus, Shiva, RAS, Checkpoint Firewall
Tools
• Microsoft Office 2000, Microsoft Visio 2000, Microsoft Project 2000.
Networks & Protocols
• TCP/IP, IPSec, VIP, VPN, LAN, WAN, MAN, SAN, ATM, Frame Relay, IPX/SPX, BGP4, EIGRP, X25, X400, X500, LDAP, OSI, SMTP, POP, DNS, WINS, DHCP, HTML, SSL, IMAP4, FTP, Active Directory, SNMP, OSPF

Languages

Dutch
English
German

 Select