Select

Find similar resumes

changemanager/implementation manager

Work Experience

Experience:
April 2005-today (change)manager facilities & services SKF business technology park, Nieuwegein
Responsible for the development and implementation of change management processes for the Facilities & Services Business Unit Department in a R&D environment. Responsible for resource planning and implementation of new job roles via ERRP methodology. Main responsibility is to provide facilities and services as a professional and independent service provider to all tenants in the BTP and to keep the business running, meaning Building operations, Procurement & Purchase, Facility Management, Account Management, Marketing, promotion and service development, including SLA, Total Quality, Budgeting. Member of management team.
• re-structure of F&S department following initiated master plan
• Implementation van OHSAS and ISO 9001
• Responsible for Sustainability Program and training
• Project leader of major projects (rebuild of facilities/outbound hospitality services)
Previewed end of contract Q-1 2010

2003-2005 Change manager at public transport services(temp). GVB
Fully responsible for exploitation of public transport(8 lines; 150 employees) and management of day-to-day activities. Member of Management team. Main assignment: cost reduction and re-engineering processes and organization in order to become market driven company/market player; implementation of business-units. Reduction of management staff by 40%. Significant drop of illness percentage by 60%

Owner & Managing Director of La Paix
Drafted business plan and managed startup
Setup partnerships and financing arrangements
Positive financial results within 2 years

2001-2003 Senior Business Improvement Manager (CS) Energis
Manager of a business improvement team. The team is responsible for changing the current Project oriented organization into a Process oriented organization, overall project coordination, process re-engineering, change management of the Customer Service department and business reporting. Responsible for effective and efficient CS organization of supply chain management within sales and service delivery department. Member of the customer service management team. (Vice director CS)
• Development of sales/service-delivery process model;
• Set-up CS employee rewarding and development program and resource planning model,
• Development integral business process model, costs reduction (€ 2 mio) and FTE reduction
• Set up customer satisfaction program
Left company due to bankruptcy

1998- 2001 Senior Deployment Manager Europe MCI WorldCom
Responsible for implementation of the agreed Business architecture and project plans (system standardization). Also responsible that the architecture and plans are accepted, applied consistently and sympathetically, in the European end to end Business Markets user community (taking in account direct related departments). Main target is to standardize the Sales-Customer Service-Finance hand over moments.(supply chain management organization). Internal consultant in multiple international strategic work groups (US). Responsible for international business relation management Sales en Customer service departments, manager of European project team.
Senior manager ICS Special project team:
• To ensure that standardized Customer Service processes are implemented and applied in the European operating companies of WorldCom
• international roll out of SIEBEL application in 4 countries (France/Switzerland/Sweden/Germany)
• Financial analysis of customer base in cooperation with Artur Andersen (recovery of several million € )
Project manager/Vice Director CS
• Set up, development and executive senior manager of Customer Service department, incl. employee rewarding and development program and resource planning model
• Development of integral sales/customer service delivery and model and financial reporting model based upon SIEBEL
• Local financial analysis of customer base (recovery of several million € )

1996-1998 Director of Operations Leidschendam Community
Managing a department of 90 employees with fully budget responsibility and responsible for all operational civil works in the city, day-to-day managing activities. Reporting lines: directly to the chairman.

1983-1996 Location Manager South West Dutch Railways
Managing a department of 200 people (24*7 hour service), fully budget responsible, responsible for all technical field support, service teams and maintenance in the entire South Western part of the Netherlands, including dedicated administrative organisation and change management
Reduction of staff
Outsourcing service contracts (reduction 30% on salary costs by outsourcing/reallocation FTE)
Other roles Process manager; Constructor/designer; Quality Analyst

1981-1983 Designer constructor for engineering consultant Raadgevend Ingenieursburo Van Dijk
Calculation and design of heating and ventilation technical installations

Education

Education degree year
University state of New York:
Fundamentals Business Administration(AMA)
certificate 2008
IHSA business administration & management
(3 years)(Academy of Technology, Alkmaar,
Netherlands) certificate 1994

TH mechanics, specialist production technologies
(Academy of Technology, Amsterdam, Netherlands) yes 1991
Fontys (PTH)(Academy of Education,
Amsterdam, Netherlands) yes 1986
Ymond MTS mechanics yes 1980
Additional training programs, workshops
Kepner & Tregoe decision training model 1992
Crisis management training 1993
Management training course: 1993
coaching training course: 1995
Senior management course: 1997
Multiple business related training courses. 1998-2002

Skills

change management at SKF in 2005

Languages

Dutch English French German
Native speaker excellent excellent good

Other

Managing director of LPA,
management & consulting 2005-today
Teacher during evening courses at high schoollevel for adults 1990-1997
Bar tender 1997-2002

 Select