Flex Manager
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Experienced Project/Program Manager

Experienced Project/Program Manager

Work Experience

Company: Sony (Basingstoke, Weybridge, January – April 2009)
Position: Programme Manager (Consultant)
Sony (NYSE:SNE) is a multinational with global market dominance in the Consumer Electronics. Programme delivery aim towards innovative supply chain system for its TV European Business Unit.
Team Size: 10+ matrix, multi-disciplined specialist resources
Budget: €1M
Complexity: end-to-end delivery; 2 major phases with 9 sprints each (up to 3 concurrently); full SDLC – AGILE (SCRUM), HP - PPM, PRINCE2 environment; two development sites (Bangalore – India (Satyam - NYSE:SAY), Basingstoke - UK); complex delivery schedule in order to meet demand as per VIP Dealer network expansion in Europe.

Delivery & Main Responsibilities:
• Delivery Management for complex Web Application product development.
• Projects initiation lead, managing the full cycle of delivery.
• Managing delivery team – Satyam and Sony staff (permanent & contractors).
• Team building and mentoring team leaders; establishing delivery capability supporting application in development and live environments.
• Closely liaising with stakeholders at senior/middle management (IS Europe, IS Tokyo, Sony Factories (Nitra, Barcelona), TV Europe, TV Marketing, etc).
• Programme reporting to Sony Europe Programme Steering Board


Company: Experian (Nottingham, July - November 2008)
Position: Delivery Manager (Consultant)

Experian (LON:EXPN) is a multinational with global market dominance in the Information Services data. Project delivery aim towards innovative Credit Services product targeting City’s clients (law/accountancy firms and investment/retail banks).

Team Size: 25+ matrix, multi-disciplined specialist resources
Budget: £3-4M
Complexity: end-to-end delivery; 2 major phases with 6-9 sprints each (up to 3 concurrently); full SDLC – AGILE (SCRUM), PRINCE2 environment; two development sites (Bangalore – India (Perot Systems - NYSE:PER), Nottingham - UK);; complex delivery schedule in order to meet product launch ahead of competitors.

Delivery & Main Responsibilities:
• Management of portfolio of projects for technology development & integration projects, in matrix environment while using AGILE (SCRUM) method.
• Stakeholders, Client & delivery-teams management.
• Managing team – Perot & Experian staff (permanent & contractors).
• Team building and mentoring key members; establishing delivery capability on design, testing & business analysis areas supporting application in development environments.
• Project second phase initiation - engaging in building offshore delivery capability, phase delivery planning, Due-diligence & integration planning with external product and supporting in restructuring project finance.
• Closely liaising with stakeholders at senior/middle management (IS, BI, Marketing, etc).


Company: Spinvox (Marlow, January – April 2008)
Position: Senior Project Manager (Consultant)

SpinVox is a British technology company, operate globally and partner with many bluechip mobile operators.

Team Size: 15+ matrix, multi-disciplined specialist resources
Budget: £1-2M
Complexity: end-to-end delivery; 6 projects; full SDLC – AGILE (SCRUM), PRINCE2 environment; two development sites (Bucharest - Romania, Marlow – UK); technologies; complex delivery schedule to meet high priority strategic & tactical initiatives in order to maximize business efficiency & cost reduction.

Delivery & Main Responsibilities:
• Management of portfolio of projects for technology development & integration projects, in complex resources sharing environment while using AGILE (SCRUM) method.
• Projects initiation lead, managing the delivery from requirements gathering, follows by end to end design analysis to rollout into live environment.
• Stakeholders, Client & delivery-teams management.
• Projects reporting to Programme Steering Board
• Heavily engaged: in formulating Spinvox’s delivery & programme processes as well formulating products R&D road map working closely with CIO, Chief Architect & Heads of Audio Recognitions R&D teams.


Company: British Telecom (Ipswich/ City of London, August - December 2007)
Position: Programme Manager (Consultant)

British Telecom (NYSE:BT) – BT Vision TV Services. Managing a programme to enhanced BT-Vision’s Call centre capability supporting its 200 Agents & Field Engineers in complex VOD system environment.

Team Size: 20+ matrix, multi-disciplined specialist resources
Budget: £5.3M
Complexity: multiple major suppliers & 3rd party BT-Capabilities teams; end-to-end delivery; 14 projects (up to 6 active); full SDLC – AGILE (SCRUM), PRINCE2 environment; two development sites (India – Bangalore, UK- Adastral Park [Martlesham]); complex delivery schedule to meet high priority strategic & tactical initiatives in order to maximize operation cost reduction while meeting stringent QoS targets.

Delivery & Main Responsibilities:
• Programme management for complex technology development & integration programme, in complex multi vendors’ environment (Microsoft, HP, Motive, Philips, Corizon, TCS (BOM:532540), Infosys (NASDAQ:INFY), Tech-Mahindra (NSE:TECHM)).
• Programme initiation lead, managing the transitioning from initial end to end design analysis activity to delivery focus, working with many BT’s capabilities (OSS, Infrastructure Platforms, Vision, Customer Environment (STB) etc) and its Vendors.
• Vendors teams and internal client management (BT Vision Heads [Operation & Finance Directors]), delivery management of several teams led by project managers.
• Programme report (delivery board). Programme finance control of multi million budget.
• Commercial responsibility with focus on Statement of Work (SOWs), proposals negotiation and ‘terms of reference’ agreements preparation working alongside BT Commercial Managers


Company: OpenTV (City of London, December 2006 – April 2007)
Position: Programme Manager (Consultant)

OpenTV (NASDAQ:OPTV) is Software Company dominating the global market for interactive & enhanced TV’s middleware software.

Team Size: 20+ matrix, multi-disciplined specialist resources
Budget: $3M
Complexity: multiple major suppliers & 3rd party enablers; end-to-end technology set; 7 major projects; full SDLC; two development sites (US – Mountain View CA, UK-London); complex EMEA corporate backdrop of supporting Sky Italia and UPC alongside Sky’s projects.

Delivery & Main Responsibilities:
• Programme management for seven projects in complex multi vendors’ environment (NDS, Samsung, Pace, Thompson, Motorola (Broadbus), S3, IMake & Amstrad).
• Account management for all professional services (software development projects & support) use by BSkyB. Projects are based on fixed price & T&M – technologies: EPG, HD, PVR, IPTV, Dual Decode & Applications based.
• Managing multi million IPTV development project with multi sites project teams (Mountain View US, London UK); technologies: Thompson Hermes STB, EPG, HD PVR, Satellite/IP hybrid connection with IPSec/IKE/XAUTH security.
• Vendors and client management dealing with BSkyB’s & vendors’ programme/ technical-product managers.
• Programme reporting (delivery board), finance control with P&L responsibility for multi million large professional services account.
• Commercial responsibility with focus on SOWs, proposals and ‘terms of reference’ agreements preparation and negotiation.


Company: Dun & Bradstreet (Marlow, Bucks, July 2006 – November 2006)
Position: Programme Manager (Consultant)

D&B (NYSE: DNB) is a multinational with global market dominance in the companies/markets financial data.

Team Size: 25+ matrix, multi-disciplined specialist resources
Budget: $2M
Complexity: multiple major suppliers & 3rd party enablers; end-to-end technology set; 6 major projects; full SDLC – AGILE (MSF); two development sites (US-New Jersey, UK-Marlow) and large offshore development team (India – Bangalore & Chennai); complex Pan-European programme.

Delivery & Main Responsibilities:
• Programme management for complex technology migration programme phase.
• Programme phase initiation plus establishing sophisticated programme office management environment – programme phase focus on building the technology capability for D&B Portuguese partner (Informa) to operate on D&B WWN E-Commerce platform.
• Managing large vendors’ teams in matrix environment - onshore (CSC), offshore (Wipro [NSE:WIPRO], Cognizant [NASDAQ:CTSH]) locations; leading PMs & an Architect/Designers team in the UK.
• Vendors and client management, delivery management and projects team building
• Programme finance control of multi million budget with some commercial exposure of proposals preparation and ‘terms of reference’ agreements negotiation with Informa.


Company: Epoch Systems Limited (South West London, 2003 - June 2006)
Position: R&D Director (& Co-Founder)

Epoch Systems was R&D Start-Up (Software) Company specialising in Performance Monitoring and Analysis technologies to IT/Telecom sectors.

Team Size: 5+ matrix, multi-disciplined specialist resources
Budget: £1-2M
Complexity: Building with co-founders/partners a technology based company from scratch; Leading innovative technology development in very competitive and financially constraint environment.

Delivery & Main Responsibilities:
• Product strategy direction and having technical management responsibility for R&D projects and core-technology development (J2EE, .NET technologies based).
• Technology direction and solutions architecture design
• Markets Analysis, R&D technical proposals preparation
• R&D Alliance Management base on response to multi million DTI R&D bids or on-going research
• Involved in funds rising from venture capital companies & investors in the UK & Israel.
• Representations of the Company in technical & research forums


Company: BSkyB (West London, Dec. 1999-2002)
Position: Programme Manager (Consultant) – 3 Years Fixed Term Contract

BSkyB (NYSE:BSY) IT Delivery Management responsibility for mission critical systems, used by the Sky’s Media Sales business unit of 250 staff.

Team Size: 25+ matrix, multi-disciplined specialist resources
Budget: £15M
Complexity: multiple major suppliers & 3rd party enablers; end-to-end technology set; 6 major projects; full SDLC (RUP, PRINCE2); major systems integration at the time Sky was building its DTV platform.
Delivery & Main Responsibilities:
• Managing a multi-million large development/migration programme, (75 people strong). Developing an OLTP system base on Web technologies (J2EE, Oracle, Informatica, etc).
• Managing large onshore vendors’ teams (Cap-Gemini, Tanning) and Sky’s Architect/Designers/Business-Analysts/Testers team in the UK.
• Vendors and client management, delivery management and projects team building.
• Service Delivery Management of Cap Gemini and other suppliers in outsourced contracts. These contracts value between £3–12M.
• Programme office set-up and projects budgetary/cost-management/financial-monitoring and reporting - budget responsibility up to £10M annually.
• Line Management of multi skilled teams, including mentoring, appraisal and recruitment.
• Vendors and internal client management (BSkyB Execs, departments’ heads/directors), delivery management.


Company: CWB System Services (now Thales Information Systems) - City of London, 1998-1999)
Position: Senior Consultant (Project Management practice)

CWB (was acquired by Thales Information Systems (EPA:HO) in 2001) was an IT Consultancy with offices in the City and New York with over 250 employees.

Consultancy Assignments:
Deutsche Morgan Grenfell (DMG), Investment Bank, Global Credit Division - City of London
• Worked with DMG's vendor project team, assigned for developing their Credit Risk application on a 4 years contract. Consultancy focused on transformation of vendor’s development practices and its technical approach during delivery. The applications were Client/Server architecture 3-tiers based under NT/Unix with Web interface.
• Assisted DMG and their strategic partner in developing a detailed operational and strategic plan which involved transforming this DMG’s Credit Risk bespoke application into a product based.

Dresdner Kleinwort Benson (now Dresdner Kleinwort Wasserstein), Investment Bank, EMU Programme - City of London
• Involved in a strategy review covering testing of EMU compliance in back-office’s mission critical applications.


Company: Omron System U.K, Ltd. (Surrey, 1996 - 1997)
Position: Software Development Manager (part of Snr. Management Team)

Omron System UK (acquired by Anker Group in 1999) was a subsidiary of Omron Corporation; Omron corporation (TYO:6645) is multinational company with headquarters in Japan.

Delivery & Main Responsibilities:
• Transformation of the Electronic Point of Sales (EPOS) applications’ development centre into a recognised development capability centre within Omron Corporation. This included involvement in planning & funds negotiation as well as building & managing the delivery teams - targeted development of two core application products for the global retail and hospitality market sectors. Delivery was by an international team, with two development sites (UK-Surrey, India-Bangalore). Products are 3-tiers Client/Server architecture (Web based, Delphi, VC++, Oracle).
• Improved software sales revenue in two application multimillion rollout projects with large retail companies (e.g. Etam, Alldays), in the UK and Northern Ireland. Improving significantly projects implementation and development of delivery practices. Department budget responsibility of £3M in software development & support/ maintenance.
• Leading commercial negotiations with software development outsource vendors in India (Bangalore & Chennai) for offshore development services contracts.
• Line Management of multi skilled software development teams (45 staff) which was led by four project managers.



Company: MBM Group (Johannesburg, South Africa, 1992 - 1996)
Position: Development Manager

MBM Group was one of the major Medical Accounting products software vendors in South Africa, with offices in Johannesburg, Durban and Cape-Town.

Delivery & Main Responsibilities:
• Managing the software development of Medical Accounting & Practice products, where products are 3-tier Client/Server (Microsoft NT based, VC++, Btrieve based) or network (OS/2, C) architecture based.
• Hands-on technical management of projects teams, focused primarily on architecture layout and design specification.
• Managed successful delivery of a several application products with thousand clients in southern Africa.
• Active involvement in product strategy, where the company market share has increased significantly in this sector.


Company: Symmetry Software Services (Johannesburg, South Africa, 1990 - 1991)

Position: Team Leader

Symmetry Software was a large system integrator that specialises in Laboratory Information Management Systems (LIMS) products and Financial Systems.

Delivery & Main Responsibilities:
I was part of the core team that was involved in the development of Company’s first product of LIMS (VAX based). It was developed under a 2-3 years contract for Rand Water Board plc.


Company: Nir Technologies (Tel Aviv, Israel, 1989 - 1990)
Position: Software Engineer

Delivery & Main Responsibilities:
Software development in CAD-CAM application’s product team. I was mainly involved in design and programming of computer graphics algorithms.


Education

B.A (Hons.) Computer Science and Mathematics, 2:1 degree, Haifa University, Israel, 1985-89

Skills

project/program management, development management, application delivery management, account management, commercial management (suppliers, outsourced contracts)

Languages

English

Other

CAREER SYNOPSIS
An experienced professional with solid Programme Management track record of over 16 plus years mostly in software development area. Delivering multi-million projects/programmes predominantly for blue-chip companies, while often working with blue-chip offshore/ onshore delivery partners. Recent vertical market experience is in Broadcasting/Telecom and Financial-Services industries, prior to that in Investment-Banking industry.

Past deliveries involvement: S/W product applications – Supply Chain Web Based (Sony), Company Information Web based (Experian), Credit-Risk Web based (Deutsche Morgan Grenfell), Business-Information Web based (D&B), Voice Recognition Web based (SpinVox), etc; Mission critical applications development & integration -- IPTV VOD based platforms (BT - Vision, BSkyB - Pull/Push VOD), Commercials/Air-Time-Sales Web Based (BSkyB); S/W R&D management (Epoch Systems); Account management (OpenTV, BSkyB); 3rd party suppliers management -- onshore (Cap Gemini, CSC, Tanning), offshore (India– Satyam, TCS, Infosys, Cognizant, TechMahindra, Wipro, etc); vendors’ team engagement -- Microsoft, Philips, Samsung, NDS, Corizon, Motive, Pace, Thompson, IMake, Motorola, Oracle, etc; International / EMEA projects based -- US, France, Spain/Portugal, Germany, Japan and South Africa.


CORE SKILLS
• Expertise in change/integration/migration programme management delivery in contracts base on fixed price while using offshore delivery capability.
• Expertise in managing strategic initiatives covering full cycle of project/programme from initiation (portfolio of projects/workstreams definition and building delivery capability) to release/product launch stage while balancing stakeholders expectation.
• Experienced consultant with solid track record on delivery in the areas of: projects recovery/turn-around, improving delivery capability, estimating & planning complex projects/programmes, set-up programme office, product /technology due-diligence.
• 3rd Party suppliers/vendors’ management – services definition and contract negotiation.
• Strong team building, mentoring & management ability in project/programme delivery environment.
• Strong background in software product development with full life cycle involvement.
• Ability to deliver multi-sites international/Pan-European programmes engagements.
• Excellent record in improving delivery capability/practice at blue-chip companies.
• Methodologies expertise: PRINCE2, AGILE (RUP, SCRUM), WATERFALL, HP PMP.
• Technical savvy in systems architecture based on: Web based (.NET/Java) STB/IPTV/VOD/DTV, SOA, Oracle/SQL-Server/Informix/Sybase database, E-Commerce and Client/Server in UNIX/Solaris/Windows /etc.


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