Flex Manager
21219 interim professionals
21219 professionals

 Select

Find similar resumes

IT management & programme management

IT management & programme management

Work Experience

PROXIMUS - Brussels - 07/2003 – 12/2004
mobile operator

function: IT manager Permission Based Marketing

description: Manage the technical team responsible for all Permission Based Marketing related applications. These applications consist of web-interfaces and call-centre applications to collect opt-in and opt-out data from customers so that marketing messages can be distributed over different communication channels (e-mail, SMS, phone…).

tasks :
• Coordinate multiple development and support teams (internet development, datawarehouse, customer service application) for the development, test and implementation of this new service.
• Keep track of timing and budget and take corrective actions if necessary.
• Scope management by careful analysis and follow-up of change requests.
• Organise end-to-end quality assurance and follow-up on daily progress.

PROXIMUS - Brussels - 07/2002 – 06/2003
mobile operator

function: Study and prepare the technical aspects of a cross-company joint venture.

description: The aim of the joint venture was to deliver the next generation mobile portal in Belgium with a broad content offer and seamless integration between fixed and mobile internet through a partnership with a leading international internet portal.

tasks :
• Feasibility study for a possible partnership with a major international portal player (UK).
• Produce SWOT-analysis for different strategic alternatives.
• Responsibility to define the overall portal architecture.
• Negotiate and set-up a cross-company programme to develop a joint portal, in terms of organisation, roles and responsibilities, budget, planning, contracts, SLA.

PROXIMUS - Brussels - 01/2000 – 06/2002
mobile operator

function: IT manager for all Mobile Internet Portal projects.

description: Initially a team was set up to develop and maintain a mobile internet portal where ‘content’ could be delivered over different channels such as WAP, SMS, internet. This portal also included an email system allowing emails to be managed over multiple channels. Gradually the portal was extended with more services such as MMS, Voice Greetings, MMS Postcard, Chat, Games, etc.

tasks :
• Definition of the portal services and programme in cooperation with the marketing department.
• Responsible for the definition of the portal platform and required technical infrastructure/architecture.
• Estimate costs, timescales and resources requirements to build the initial portal and subsequent projects to build additional portal services.
• Define, setup and manage team of business analysts, architects and developers.
• Overall responsibility to manage all implementations for new portal.
• Analyse and select vendor solutions.
• Manage offshore development teams (Infosys-India) to whom some services where outsourced.
• Ensure that delivered systems are implemented within the agreed criteria.
• Provide accurate and regular reporting to management and stakeholders.

PROXIMUX - Brussels - 04/1998 - 12/1999
mobile operator

function: Y2K Programme Manager

description: Ensure that IT systems and GSM network could make a seamless transition to the new millennium. The programme was considered ‘best practices’ within Belgium.

tasks :
• Define the overall Y2K strategy for both IT and Engineering (GSM-network).
• Set up Y2K team: a core team of 5 people with over 200 people involved in a matrix-organisation.
• Determine and manage Y2K budget.
• Manage different phases of the programme: hard- en software inventory, impact analysis, remediation, testing, contingency planning.
• Monthly presentation to Board of Management on status.
• Co-ordinate Y2K programme and exchange expertise and information with shareholders Vodafone and Belgacom.
• Organise internal communication and info-sessions for corporate customers.
• Organise end-to-end tests in cooperation with foreign operators e.g. TeleDenmark.
• Set-up offshore projects in India (Infosys) for code verification and testing.
• Define a contingency plan that would guarantee business continuity.
• With the legal department, ensure that Y2K clauses were included in all contracts and insurances.


IY2KCC 02/1999 - 12/1999
worldwide Y2K organisation under United Nations auspices with World Bank funding

function: Y2K Consultant for developing countries

description: This organisation was coordinated from within the US but also relied on Y2K experts from different European countries. I was selected because of the Y2K expertise I had built up during my assignment at Proximus.
My task was to advise telecom companies and governmental agencies in developing countries, more specifically in Africa, on how to set up and organise a Y2K programme.

The descriptions of previous assignments (in IT since 1983) is not included as these are less recent assignments.

Education

Graduate Information Systems (1983).
Continuous training in management skills and new technologies.
Most recent trainings:
Project management (Kluwer)
Management soft skills (Kluwer)
PMO – project methodology based on PMI (Price Waterhouse)


Skills

With over 20 years of experience in ICT, 6 of which as an IT manager, I developed an extensive expertise in programme and IT management combined with a broad technical background.

I am experienced in setting up teams and programmes, often offshore, and manage them throughout project lifecycles while focussing on the defined scope, timeframe, budget and quality requirements. My business knowledge is mainly situated in, but not limited to, banking and telecom where I have completed most assignments.

I am a team player with the soft skills to manage and motivate people, dedicated to offering added value for the corporations I am assigned to. In relation to vendors and partners, I have shown to be a strong negotiator using the required diplomacy to keep things moving forward.

Languages

Dutch : native tongue
French : good
English : very good
German : passive


 Select

Candidate search for

interimmanagementPaste your project description here