Flex Manager
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Senior Outsourcing Specialist

Senior Outsourcing Specialist

Work Experience

• Senior professional with more than 20 years experience, from outsourcing solution development and sales through to procurement, contract negotiation and assurance
• Proven services sales capability, consistently achieving targets for self and team, and leading bids up to £500m in size.
• Extensive experience working at board level with blue chip client base and leading suppliers, including Accenture, IBM, PricewaterhouseCoopers and EDS
• Experienced with cultural issues across Europe, US, Middle East, India and Africa
• Practical, hands on approach, proven through successfully building and running own business

Key client experience includes:
• Siemens AG, the BBC, Vodafone, Zurich Financial Services, the Department for Work and Pensions, Xerox, Securitas, Co-operative Financial Services, Securitas.

Career summary:

Interim roles:

2009 – 4 Months
Commercial Manager - Co-operative Financial Services
• Negotiated schedules for £35m+ offshore systems integration contract
• Led RFP definition and selection process for offshore application support contract of c£8m
• Supported contract negotiation for IS operations outsourcing contract

2009 – 4 Months
Business Development Manager - Securitas
• Led development of successful £50m+ bid for international security services
• Implemented UK and RoI wide sales processes for services bids over £5million
• Implemented risk management processes to qualify all new sales opportunities

Corporate roles:

2005 – 2008
PricewaterhouseCoopers – Director
• Led IT outsourcing advisory team, achieving team sales in excess of £11m pa from base of £2m
• Exceeded personal sales target of £1.5m+ each year
• Led several outsourcing advisory engagements for blue chip clients
• Managed deployment of compliance control framework to 10 high risk countries for major multinational, including territories in Eastern Europe, Middle East and Africa
• Worked on behalf of PwC with Buy-IT group to develop best practice guide to IT Outsourcing

2003 – 2005
Acuera Ltd – Owner / Board Director with sales and marketing responsibility
Established Acuera, a niche outsourcing advisory business, with two colleagues in 2003. Acuera was acquired by PwC in 2005 to help build their own outsourcing practice.
• As sales lead, signed flagship client deals including RAC, Deutsche Bank and Co-operative Group in first 6 months
• Achieved revenue of £2m in first 18 months
• Expanded business to team of 8 – all subsequently transferred to PwC through acquisition.

2002 – 2003
IBM Global Services– Director
Joined IBM as part of their acquisition of PwC’s Consulting and BPO business in 2002.
• As member of IBM’s “large deals” team, led several 100m+ global outsourcing bids
• Worked extensively in Financial Services sector across Europe

1999 – 2003
PricewaterhouseCoopers – Senior Manager
Joined new team tasked with establishing PwC’s Application Outsourcing practice
• Led team of 8 sales and client relationship managers
• Established sales processes, targeting and remuneration strategy
• Grew personal client account from £100K in year 1 to £700K in year 2 to £10m+ in year 3.
• As member of the management team, grew business from base of 8 to more than 200 people across centres in Manchester, London, Paris and Amsterdam.

1990-1999
Accenture (Andersen Consulting) - Manager
• Set up Accenture’s key European outsourcing delivery centre in Warwick – wholly responsible for Service Management and client relationship strategy for 9 very varied clients
• Led Service Delivery during go-live and cutover for critical National Insurance replacement system “NIRS2”
• Achieved demonstrable savings in IT delivery of more than £13m for DWP account
• Spent 5 years managing a team of client staff at DWP

1990
The Cooperative Group
• Capacity management and planning lead for all retail and banking systems.

1986-1990
Metropolitan Police Office – Executive Officer
• Technical support and planning role for the MPO’s suite of back office systems


Education

ISEB Certificate in IT Infrastructure Management (“ITIL”) – Distinction
5 ‘A’ levels, 1 ‘AO’ level, 10 ‘O’ levels


Skills

All aspects of IT and services outsourcing and offshoring
Organisation design and governance, IT service management, controls design and implementation
Business development, sales and relationship management
Project and programme management


Languages

Enlish
Basic French
Basic German


Other

Enjoys photography, music and travel.

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