Flex Manager
21219 interim professionals
21219 professionals

 Select

Find similar resumes

Customer Service of Business Unit Manager

Customer Service of Business Unit Manager

Work Experience

Service Manager at Culligan
March 2004 – August 2008 (4 years 6 months)
- Define + implement Strategy / BSC & KPIs for the different actors,
- Increase profit
- Implement a more customer focussed approach,
- Reporting (Gross Revenue, Profit & Loss, EBITDA),
- Standardise & optimise the internal processes, …
- Communicate and negotiate with suppliers, customers, …
- Organise (technical) meetings and info sessions,

Operations Manager at Zaman
September 2001 – August 2003 (2 years)
- Setting up a mission & strategy (based on a SWOT-analysis)
- Standardise & optimise business processes,
- Optimise & uniform communication (layout & style),
- Develop Human Resource policy (a.o. evaluation method for blue collar workers, personnel survey, …)
- Follow up & coach project engineers


Supervisor TCC at Texaco
1997 – 2001 (3 years 6 months)
- People management of a Benelux department,
- Commercial & operational contacts with Benelux key accounts
- Set up / follow up the annual budget on a Benelux level,
- Make the business processes and responsibilities more transparent and understandable to various actors,
- Optimise the administrative-financial flows in relation to accounting, F&C

Marine Sales Engineer at Texaco
January 1997 – March 1998 (1 year 3 months)
- Commercial contacts with customers, make offers, organise meetings, …
- Analyse & optimise the cost price calculation for the factory in France, …
- International experience (through working in Rotterdam & Paris),

Administrative & Operational Assistant at Texaco
March 1994 – January 1997 (2 years 11 months)
- Invent a software concept to forecast the purchases of all European affiliates for the product/package combinations from the Ghent blending plant,
- Cost price calculation for all product/package combinations of the Ghent blending plant,
- Product Management for lubricants and coolants,

Education

Katholieke Hogeschool 'Sint-Lieven', Gent
Industrieel ingenieur EM / 1987 – 1991

Vrije Universiteit Brussel
MBA, Bijzondere Licentie Bedrijfskunde + MBA / 1991 – 1993

Ehsal Management School
Project Management / 1999 – 2000

Ehsal Management School
Business Intelligence & Corporate Performance Management
Only attended courses / 2006 - 2007

Skills

Results-oriented people manager with proven track records in performance and profit improvement as well as cost controlling of a business unit.
Solid experience in international B2B & B2C environment, multi-languages.
Analytical and organisational talent, innovative problem solver & customer-driven.

- Strategy: define S... / differentiate by creating new experiences-services
- Customers: able to see problems & find solutions leading to satisfaction
- Analytical – Profit & Loss: full P&L responsibility
- Processes: make processes transparent
- Employees: recruit, motivate and coach (introduce knowledge culture)

Ambition: Improving the results of an (international) Customer Service Department or Business Unit

Languages

Dutch: mothertongue / Fluent in English and French / Basical knowledge of German

Other

Very good knowledge of MS-Office: XLS - WORD - Outlook - ACCESS - POWERPOINT
Knowledge of MS-Project / MS-Route

 Select

Candidate search for

interimmanagementPaste your project description here