Flex Manager
21219 interim professionals
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Project Manager / Interim Manager

Project Manager / Interim Manager

Work Experience

1/1/02-today : Advisory services focusing on IT organization, management and process improvement, IT/Business Alignment plus Project- and Interimmanagement.
May 2003 – May 2004 Consultant / Project Manager
CMM-based organization and process improvement project for leading Dutch salary-processing service provider, to improve overall software engineering and delivery processes at acquired startup company.
April 2003-May 2003 Project Manager
Setup of service organization for resource management and capacity planning system for major Dutch city.
May 2002-February 2003 Project Manager
Implementation of resource management and capacity planning system for major Dutch city, affecting approximately 600 people and 3 departments, part of major reorganization and process improvement exercise.



1/1/97-30/11/01 Development Director Practices
I was hired in this role to execute on the “Delivery” strategy. This strategy was aimed to add customer value to the software products delivered by the development center and also to contribute to extending market share in a highly competitive marketplace.
Target customer audience for the software products are IT-staff of corporations and own professional services staff. Adding customer value was targeted at increasing amount, quality and timing of knowledge related to applying our software products in customer environments. The development center employed 250 people of which 46 worked for the Practices Development department. The type of people that worked in the department were teachers, course developers, technical writers, editors/publishers, software developers, software architects, quality engineers, webmasters.
Major projects/achievements:
· Introduction of new delivery channels:
To increase knowledge transfer capabilities Internet- and Intranet technology was introduced. Customer self-service strategy was applied to develop a knowledge portal which was considered to be one of the most advanced customer service portals in our industry. The portal includes online customer support, e-learning facilities, online knowledge base, community support.
· Introduction of new products:
Traditionally paper-based documentation was migrated into an online knowledge base. Classroom training deliverables were transformed into e-learning offerings. New application frameworks (eg in the area of B2B, application integration) were developed to offer high productivity development environments. New development methodologies like CBD were supported by targeted S&G, modeling techniques and supportive tools. A sophisticated application renewal methodology and toolset was developed that enabled traditional C/S applications to be re-architected/re-generated into native component-based applications. Strong influence was exercised towards the core software product which led to significant usability enhancements.
· Setup new organization:
To enable execution of the above described strategy I have had to set up a completely new department, bringing together resources from various places in the organization. Practices Development itself was a new focus area in the organization which initially found little backing in other parts of the organization but became an established entity. The technology applied required introduction of new skills and expertise which were required next to the traditional knowledge in relation to our core software products. New interfaces were defined to other development departments to integrate development and quality processes.

· Introduction of new development and quality processes:
The renewal of delivery channels and products needed to take place while still maintaining currency of the regular product development projects of the core software products. This required a high productive environment, which resulted in the introduction of SGML/XML based content management system. From this environment we are able to generate multiple publications in various formats out of one single knowledge database. The production process of documentation and training deliverables is now implemented through a sophisticated factory approach. CMM-based process elements were introduced to allow us to control all changes and closely predict quality levels of deliverables. Project management was established as a separate and dedicated discipline.

Related responsibilities/professional contacts:
· The Practices Development Director is a member of the “Tactical Planning Team”. The tactical planning team is responsible for the short and longer term implementation of the defined product strategy.
· Board member of the Open Applications Group. The Open Applications Group is a non-profit consortium focusing on best practices and process based XML content for eBusiness and Application Integration.
· Contact person to the Software Productivity Consortium. This is a US-based nonprofit partnership of industry, government, and academia. It develops processes, methods, tools, and supporting services to help members and affiliates build high-quality, component-based systems, and advance their systems and software engineering maturity pursuant to the guidelines of all of the major process and quality frameworks.
· Contactperson for various analysts related to topics to do with component-based development and related methodologies.

1/6/96-31/12/96 Services-oriented company, which specializes in information disclosure. From their services orientation they also develop products that provide solutions for information disclosure. Typical customers are large banks and insurance companies.
I joined to assist them to productize and bring to market a content management system that separated content, structure and mark-up. As such it provided facilities to support both the authoring- as well as publication side.

1/1/94-1/6/96 Technical Director
As Technical Director I was responsible for all technical aspects to do with the product sales activities. The organisation being a sales organization, this meant I was responsible for all pre-sales and after-sales support activities related to all product lines. The support team consisted of a group of technical account managers (doing pre-sales- and account support) and an after-sales group of technical support specialists combined with a 1st-line support
(helpdesk) team. The two managers of these groups reported to me.
During a brief period I also functioned as technical director for subsidiary in Belgium. As technical director I was deputy general manager for the BV.
1/1/92-1/1/94 Support Manager
In this capacity, while reporting to the Technical Director, I have been acting in various roles as the organization developed over the years. In this period I assumed responsibility for the overall support team and later sales support only when the support team started to grow.
1/4/89-1/1/92 (Senior) Support Consultant
As Support Consultant I executed various tasks, ranging from pre-sales support to after-sales support and helpdesk and training. As the organization at that time was in it’s infancy, I have contributed to a big extent in developing support services and related to this the build-up of the support team as the organization expanded.


Education

VWO, HEAO-Bedrijfseconomie
Various IT-, sales-, management-, communication training
· “Quality Motivation Management”, Krauthammer
· “Strategic Selling”, Miller Heiman
· “Situational Leadership”,
· “Empowering Communication”, Delta Vision
. `Quality Management', Management Studiecentrum

Skills

Advanced Technology - Computer Software
Advanced Technology - Application Life Cycle productivity tools
Advanced Technology - E-Business/Content Management
Advanced Technology - Application Integration and Middleware
Financial Services - Insurance
Government & Not-For-Profit - Public Safety / Law Enforcement
Information Technology Management - MIS/Systems Development
Information Technology Management - Chief Information Officer/CIO
Information Technology Management - Software Process Improvement
Education - Faculty / Teacher
Research, Development & Engineering - Development
Research, Development & Engineering - Chief Technology Officer/CTO
Corporate Development - Postmerger Integration Management
Corporate Development - Strategic Planning & Business Development
General Management - Project Management - Technical Sector
Human Resources Administration - Compensation & Benefits/Remuneration
Human Resources Administration - Recruitment
Human Resources Administration - Organizational Planning and Development/Strategic HR
Human Resources Administration - Management Development
Consultancy - Innovation/Technology Management Consultant
Consultancy - Information Systems Consulting


Languages

Dutch mothertongue, English fluent, German

Other

Technology Experience:
Content Management Systems
Internet
E-Business
Publishing environments
Application Development methodologies (Component Based Development)
Application Life Cycle productivity tools (development, testing, management)
Application Integration and Middleware
Broad platform coverage (PC, UNIX, MF)


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