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Project Manager

Work Experience

The Boots Company Plc 1994 - 2004
An international blue chip retailer with a renowned brand for customer care, providing a wide range of products from pharmaceuticals, beauty products, children’s toys and clothing to financial products such as travel insurance, life insurance and health cash plans.

Project Manager 2003 - 2004
Reporting to Head of Insurance Services, project managed the launch of multiple insurance products into retail stores and call centres.

Developed business plans and implemented launch of Spectacles insurance into 300 Boots Opticians stores, on time and budget. From initial concept to launch, negotiated with underwriter to agree rates, the legal contract, training requirements and terminology in literature. Co-ordinated colleagues in IT and operations to change till systems, operational and training elements, resulting in incremental net profit of £2m per annum.

Achieved 25% increase in profitability of business through creation of Full Invitation To Tender.

Developed and implemented alternative operational procedures for camera warranty scheme to simplify registration and claim.


Operations and Supply Manager 1998 – 2003
Developed, implemented and managed operational infrastructure, with 5 direct reports. Took on additional responsibilities to project manage specific tasks to drive costs savings.

Increased profits by 36% through project management of change of underwriters. Created full Invitation to Tender, entry and exit strategies with underwriters, and implemented, with direct reports, significant operational changes to reduce costs whilst enhancing customer service. Co-ordinated complex IT changes, developed and implemented service level agreements and maintained good relationship with exiting underwriter.

Saved £250k by rationalising and sourcing of alternate suppliers for policy literature.

Increased customer satisfaction by changes to operational procedures leading to 4% reduction in customer complaints.

Exceeded personal performance contract in challenging year.

Developed, implemented and managed operational infrastructure to meet regulatory compliance and ensure high levels of customer service.

Managed original rollout of insurance products into 600 stores and 3 call centres nation-wide, co-ordinating manufacturers, print, packaging, display stands, display contractors, logistics, communication and training to achieve fixed deadline.

Assistant Supply Manager 1995 – 1998
Planned and delivered the purchase of highly seasonal and fashionable goods, with biannual inventory changes and lengthy lead times.

Agreed and controlled £5m budget through analysis and presentation of sales and stock data.

Drove smooth transition of ranges by using forward planning principles and risk management.

Co-ordinated with product and display managers to decide appropriate inventory for different format stores.

Supply Assistant 1994 - 1995
Managed stock inventory in stores.

Agreed and controlled £3m budget.

Initiated project to analyse communication with stores to improve compliance.

Negotiated with warehouse and regional distribution centres to prioritise allocation of department stocks for Christmas.

Education

Diploma in Marketing 1992 - 1993

Loughborough University of Technology 1989 - 1992
Bsc Hons Physical Education, Sports Science and Recreation Management

Cheltenham Ladies’ College 1982 - 1989
3 A Levels (Grade A – C)
9 O Levels (Grade A – C)

Skills

Microsoft Project, Excel, Word, Powerpoint, Outlook, Lotus Notes, experience in Prince 2

Languages

English

Other

For over 5 years I have been secretary of my local tennis club for whom I played regularly in both league and social matches. I am also a keen walker and have completed the Coast-to-Coast walk across Britain and the Four Peaks Challenge, in aid of the NSPCC.

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