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People Management, Sales Management, Service Management

Work Experience

Freelance ( 1992-1998)

Function : Consultant/Trainer
• Assessments
• Implementing ITIL processes
• Detecting costumer needs
• Translating needs into solutions
• Setting up helpdesks
• Recruitment

Function : Engagement Manager – Project Manager – interim Management
• Coordinating several ICT projects
• Engaging customer/supplier negotiations
• Recruitment
• People Management
• Delivery Manager

Siemens Business Services / Flemish Community (1998-2000)
Function : Helpdesk Executive
• Starting up Helpdesk (Including workflow Service Management tool Remedy)
• 2nd level support Ms applications
• Incident Management
• SLA Management
• Monitoring Service level agreements on the delivery side

Westbury (2000-2005)
Function : Consultant / Trainer / Project Manager (2000-2003)
• Functional Consultancy HP Openview Service Desk
• Functional Consultancy Business Objects RM
• Business Consultancy ITIL Processes
• Translating customers needs through ITIL into a tool.
• Trainer creating awareness of needs and possible solutions
• Organizing discussion sessions to identify customers needs
• Pre sales


Function : Account Manager Benelux (2002-2005)
• B2B sales of Hp Openview Service Desk
• B2B sales of Hardware & Services
• Companies in different sectors (Industry, Financial, Public, …)

Function : Sales Manager Benelux & Business Develop Manager Southern Europe, South Africa & Middle East (2003-2005)
• Looking for partners in the EMEA region to become resellers/distributors of Software Applications designed by Westbury
• Setting up resellers and distributors network in the EMEA region
• B2B sales Westbury Software Applications
• Winner of the HP EMEA Partners Sales Trophy 2004-2005

Education

ITIL certificate
HP Software Bootcamp training
ITSM 5.7 Functional Designer training
HP Openview service desk 4.0 Functional Consultancy training
Advising Competence training
Group managing training Bloemen
Communication & Assertiveness training Pro Consulting
Direct Sales & marketing training
Business economical informatics

Skills

• Very open communication style
• Proven track of People Management
• Leadership capacity, motivator
• Outstanding organizational skills

Languages

Dutch (Native), English, French

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