Flex Manager
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Manager development department / Software architect

Manager development department / Software architect

Work Experience

April 2001 – December 2002 Independent Consultant for the Customer services e-business program of Ericsson/SonyEricsson in Lund (Sweden)
The program focuses on applications that support outsourcing of the regional and local customer services such as call centres and repair centres to third parties. At its peak there were about 50 people (both consultants and SonyEricsson Staff) involved in the program. Due to cost cutting measures the program is stopped by the end of 2002.

The program is organised in a number of so-called work streams that each focus on a particular solution. These solutions include Warranty claims; Call centre tools (Vantive and Boss); Knowledge management (Primus), Data warehouse services, Profile services, Web-shop and e-Learning.

My role is that of chief program architect. In that role I have set up a technical review board that formally reviews the design and architecture of all solutions. On a work stream level I was responsible for the design, architecture and part of the implementation (SQL/C++) of Profile services and (to a lesser degree) Master data services.

I also was involved in parts of the technical design of the Warranty Claims Management System that used both profile services and Masterdata. This system was build by EDS.

Profile services provides user management services and stores User and Company data that is shared among subscribing applications via an API. The system includes a user administration tool that can be distributed in a secure manner by providing hierarchical role based access control. The User and company profiles are stored in XML in a SQL server database. Usage of the profiles is documented as used cases per application. Company data is synchronized with SAP. The system is written in JAVA, C++ and SQL.

Master data targets the provision of product related data to the other work streams. Data is synchronized with the corporate SAP system. The data is enriched via an administration tool and provided to the subscribing applications using export files and on-line API’s.

May 2000- March 2001 Independent Consultant for Ericsson
Global e-Business program in Stockholm This program entails setting up a platform for e-Business applications. IBM is the main partner; at some point 300 IBM consultants are assigned to the project. The main platforms include IBM S390 with DB2 and Websphere as well as Sun with Oracle and Websphere. The services on that platform include:

Single Sign-On,
User directory,
Data integration (using data from legacy systems in e-Business applications),
e-Commerce (shopping functionality),
Portal and personalisation and
Content management and web publishing.
My role is that of systems architect with special focus on migrating the sites and the tools developed by Impiric (see below) on NT and SQL server to the new standard platform and integrating these tools with the services provided by the platform. The tools are now used within Ericsson as the standard way of doing content management and publishing information on the internet. (Currently the tool can be seen live in action on http://www.sonyericsson.com). Integration with Single Sign-On, User Directory and e-Commerce where established.

Due to the restructuring of Ericsson, the program was stopped end of March 2001.

May 1998 – April 2000 Technology director at Impiric-Amsterdam
Impiric (formerly Wunderman Cato Johnson and Currently renamed again to Wunderman) is a marketing communication firm that specialises in CRM and interactive marketing. It is part of the Y&R group; an international marketing firm with 14000 employees. The activities of Impiric are targeted towards the top 100 companies in Holland as well as multinational companies. The client list includes Ericsson, Ford, KLM, KPN and Centraal beheer.

My main tasks and responsibilities as a technology director are management of the technology department, managing customer relationships on a technology level and, as a member of the board of directors of Impiric the overall management of the company (which counts 120 employees in total). The biggest challenge is managing the growth of the company. In May 1998 the technology department consisted of 6 programmers and a project manager, 5 of which had a free-lance contract. In May 200 the size of the department has grown to 35 permanent staff and 8 freelancers which were successfully (and profitably) building and implementing high quality web sites for major multinational customers.

The department is now structured as a development group and a quality assurance and testing group. The later also includes a content management team, a help desk and a technical documentation role. The development group has a matrix organisation consisting of a resource manager, 5 technical project managers and a pool of software engineers. The software engineers are grouped in the following knowledge centres: HTML, scripting, Databases and OO-techniques.

The employees within the technology department have different backgrounds coming from several countries around the world. During this time I lead the design and development of a standard platform for building dynamic, database driven web sites. The platform (although largely written in Java) is based on the Microsoft products: NT, IIS and SQL server. This high performance platform is currently used by Ericcson and Ford-Europe. It includes content management and support for templating, site hierarchies, multi linguality (including for instance Chinese), personalisation and staging.

Starting March 1999 I was also appointed IT-director of the Y&R group and put in charge of the system management group of Y&R Holland. This group consists of 10 system engineers servicing 450 employees in 5 sites in Amsterdam, Hilversum and The Hague. I have re-organised the group to contain a call dispatch position, field engineers and project engineers.

In January 2000 I became a member of the Interactive board for the EMEA region within Impiric. This board focuses on the market for interactive technologies and has a strategic as well as an operational role in enabling the Impiric offices around Europe to acquire and execute projects that involve interactive technology.

February 1997 tot April 1998 Director of Software engineering with DigiCash b.V.
My responsibilities included the management of the following departments: Software development, smart cards, customer support, security research and consultancy. DigiCash was a internet start-up company even before that term was invented: the company designed and developed the internet payment system ecashtm and was financially dependent on venture capital. DigiCash’s founder was the well know cryptographer David Shaum. Ecash has as most important characteristics privacy and security. The product was operational with the Mark Twain Bank in de US, Merita Bank in Finland and Advance Bank in Australia. Deutsche Bank, Den norske Bank, Bank Austria and Credit Swisse executed public trials with ecash.

Implementation of ecash entailed the capture of the requirements specific to the implementation, designing solutions for these requirements, budgeting the solutions and customising and testing the software (including installation of the test environment). An important aspect of the implementation was the integration of ecash with existing back-end banking systems. The employees within the group were coming from a variety of countries: Holland, UK, US, Australia, Russia en Germany. Know-how within the group covered the following areas: Cryptography Data-communication, Databases, transaction management en Internet technology. DigiCash went bankrupt in 1998 because of lack of funding.

September 1996 - February 1997 General Manager of Inter Actus Informatisering B.V.
This company is a subsidiary of the Inter Actus groep. The focus of the group is financially restructuring of organisations. Main responsibilities are the management of the company on the one hand and the execution of projects within the company and with customers on the other. The following services were offered:

Implementation of Exact financial software
Training for Exact financial software
System management
Design and implementation of information systems using standard components.
July 1990 - September 1996 Manager software engineering department of Advisie
Bottom line responsibility for the software development projects in Advisie. The main focus is on the Microsoft product range and Exact financial and logistical software. The development environment used is Clipper and C++. OMT is used as a design method. Most of the applications developed follow the client /server paradigm.

End of 1995 a third development environment was introduced: ORACLE 2000 designer/developer. In this environment the maintenance of an application that was originally developed by Oracle is executed. The application entails a standard package for MBO-schools in Holland (Cursisten/cursus administratie).

Other applications that were developed are:

Flight reservation /Crew-planning /flight information system for Air Holland
Stand reservation/Point-of-sales system for ‘de zwarte markt te Beverwijk’
Budget management and planning tool for Technische Hogeschool Eindhoven.
Photo-recognition system for the police in Utrecht.
Logistical system for subsidiary of Norwegian multinational.
Standard application for asset management in the field of photography, film and sound.
Standard application for the retail-market. (point-of sales and back-office including stock control and back-end integration with a financial system (Exact).
Production management system for a UniLever subsidiary 'Jantje de Goede'.
Integrated application for managing quotes, equipment and personnel planning and invoices integrated with Exact financial package for TV-Support.
From the middle of 1993 member of the management team of Advisie Automatisering.

September 1982 - July 1990 Nederlandse Accountants Maatschap (now part of Deloitte & Touche)
By the end of 1990 This company had about 55 offices and 2000 employees in Holland. From 1983 design and implementation of bespoke software both for internal use and usage by customers. Selection of standard software and implementation of developed and selected software within the company (project Micro stimulatie). Some of the applications developed:

Document management system for VROM for managing the work instructions within that organisation. (integration with WordPerfect 4.1)
Financial software: General Ledger and member administration for: ‘de Koninklijke roei en zeilvereening’.
Time recording and invoicing application for Nederlanse Accountants Maatschap
Responsible for the idea, the design and the implementation of MIRAGE. MIRAGE is a package that automates the building and maintenance the auditor’s file. In 1987 this application was introduced on a nation wide scale within the ‘Nederlandse Accounts Maatschap’. From 1987 to 1990 I was the project manager for the development and implementation of the international version of MIRAGE in Clipper/Assembler. In this project there was a rich contact with sister companies in other parts of Europe: The UK, Sweden and Switzerland. At it’s peak there were about 8000 users of this product.The application went out of production by the end of 1999 because of year 2000 incompatibilities.

September 1981 - September 1982 Military service
September 1979 - September 1981 Assistant Auditor with the Nederlandse Accountants Maatschap

Education

VWO (exam 1979)
NIvRA up to ‘administratieve organisatie’
Several AMBI modules
Several software engineering and management courses


Skills

Management
Technical design
TSQL and SQL development
C++ development
ASP / VB
HTML
Javascript
Flash
Java
DataFlex
Clipper/DBase
8086 Assembler

Languages

Dutch, English and German

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