Flex Manager
21219 interim professionals
21219 professionals

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General Manager (Sr.), Director (COO)

General Manager (Sr.), Director (COO)

Work Experience

2010 September:
BCS City Lounge: Consultancy assignment on procedures, quality, standards, roles and teamwork.

2009 July – 2010 July
Amphia Hospital – Breda: Sector Manager Service: Amphia is the largest Hospital in the Netherlands. In the role of Sector Manager Service I was responsible for the facility departments Catering of personnel, Call Centre, Reception, Facility Helpdesk and Security. I led 5 department heads directly and 80 team members indirectly. The hospital was going through a reorganisation and my departments needed improvement on processes, quality, efficiency and standards. I also focussed on coaching and developing the departments heads into a higher level of management and leadership. Next to that I was in the project group who developed the new structure of Facilities and was also a member of the MT. Budget responsibility: €7 Mio

2009 April – 2010 February
Trainer / Coach in a leadership programme for Price Waterhouse Coopers (Netherlands): As part of a freelance trainers team I trained all managers and senior managers in a PWC 3 years programme on Leadership. I did this via and with SecondNature.

2008 – April - December
FE Samuels Property Services Ltd.; London (UK): Consultancy & general management in the set-up of BCS (business concierge services) Universal; coaching of OPS team and individuals and improve communication, atmosphere and efficiency of people and team. Design processes, deliver standards, procedures and forms around apartments, limousines & driver and boardrooms, negotiate suppliers, set-up of 6 boardrooms + reception and service line, Set-up of Health and Safety Policy (following UK Law) for FE Samuels, determination of services around clients, training team in high quality services, set-up administration system, invoices, credit management, advice directors.

Coaching assignments:
Urenco completed
KLM (Cygnific) completed


WORK EXPERIENCE BEFORE LS WAY:

12/2005 – 8/2007 Vitae
Senior Manager Interim Professionals
• As “Senior Manager, Interim Professionals” I was responsible for the complete department of Financial Interim Professionals in the Province of North Holland. I fulfilled the commercial role of account manager and had 5 managers reporting to me. I set personal and group targets, and motivated and inspired my team to achieve them.

The tasks were as follows:
o Member of the Amsterdam Management Team;
o Responsible to upper management for the incoming, preparation and outplacement of interim professionals;
o Account management for larger clients;
o Ensuring profit targets were met;
o Creating yearly plans and market development plans;
o Coaching my team members and also the interim professionals.

3/2005 – 11/2005 The Other Network
Worked out and developed the concept of “The Other Network”, a networking club for business people with a bi-cultural background. I also worked on a new networking concept for bi-cultural youngsters.

7/ 2002 – 2/2005 Carlson Wagonlit Travel
Manager of the following MICE (Meetings, Incentives, Congresses, Events) Business Units: Business Events, Keytours and Key Events
Responsible for budget control and reaching the turnover targets of the three units; managing and coaching the unit managers; and performing product and market share development.

I accomplished the following:
1) Started up a new business unit “Key Events”.
2) Created synergy between my three units (a clear assignment of duties, co-operation, joint meetings).
3) Created better knowledge and understanding of my units by customers and CWT internally through promotional actions at the CWT sales, marketing and operational departments and by creating professional brochures and websites
4) Set-up of a sales team for “Business Events” Unit.
5) Structured all operational processes of the Keytours Business Unit to comply with the standards of the CWT HQ.
6) Initiated international co-operation between the CWT MICE departments in the EMEA region by planning structural management meetings and obtaining high level management support.


1/ 2002 – 6 / 2002 Gerose Vastgoed BV (real estate), Amsterdam
Manager Real Estate Projects: Gerose develops different projects like offices, apartments and restaurants. I performed commercial and operational activities. Using my experience from my period at Regus I helped Gerose to implement a new flexible and profitable way of renting high quality offices.

10/1994 – 8 / 2001 Regus Amsterdam BV
Regus Business Centres rents fully furnished and equipped offices under flexible terms, and also delivers various kinds of high-level services to its clients.
>>3 / 1998 – 8 /01 Area Director:
Member of the Netherlands Management Team. Responsible for all operational business within the centres in the Netherlands; Coaching and managing the managers of the centres, responsible for turnover and profit realisation and cost control (together with sales) , achieving profitable growth of the operational business as defined by budget targets and country strategies, development of operational processes, quality and high standard services.
I managed up to 70 people (direct & indirect). Next to accomplishing budget financial results, I accomplished excellent service levels and a synergy between the centre managers through regular meetings and exchanges.
>>6 / 1997 – 12 / 1997 Project Manager ‘Netspace’
Setting up a completely new service (called “Netspace”) in which Regus provided business centre based services within the client’s own building. I hired and trained a new team, created new service level agreements and set up all operational systems for the front desk, call centre and the back office.
After my departure, I left behind an excellent performing service team. This first Netspace project was the role model for many other Netspace projects in The Netherlands, to which I also contributed. I received an award from Regus HQ for this role.
>>6 / 1996 – 2 / 1998 Manager Coaching Centre
In addition to my centre manager responsibilities I hired, trained and coached new centre managers, and coordinated operational tasks in the region. I initiated cooperation between Regus centres, and I set up a clear efficient centre administration process, which was later used as a model for all Regus centres worldwide. In addition I wrote several standards and procedures manuals. I set up about 6 new centres in The Netherlands. I received an award from Regus HQ for my work as a Coaching Centre Manager.
>>10 / 1994 – 6 / 1997 Manager Business Centre
I managed and ran an effective and efficient Business Centre in Utrecht. My main goal was to realise the financial and service targets. I managed up to 5 people, and achieved a turnover between 2 to 3 million euro per year. I also received an award from Regus HQ for the best running new centre.

Education

2005-2007: University of Utrecht. Management & Business Administration Faculty. Executive Study: Coaching & Counselling in Context. Graduated.
1986-1993: Leiden University. Graduated. Major: Japanese Language & Culture. Minor: management. Graduated Masters


COURSES AND TRAININGS:
DISC Accreditation (2009)
Project management (CWT)
Finance management for higher management (CWT)
Presentation skills (Regus)
Job evaluation skills (Regus)
Sales (Regus)

Skills

eneral (senior) manager, 16 years experience in business services organizations, broad operational background. Strong coaching & counseling skills, development of people (teams), leadership, psychological insights. Task and people oriented. Strong personality, flexible, go-getter. Takes care of a competent operational organization, creates connections and directs towards synergy. Keen eye for optimal production (service), costs and efficienty. Combines vision and thinking with practical execution. Ambassador en discussion partner. International experience, willing to travel.
Management coach, leadership trainer, personal counselor.

Languages

English: Excellent
German: Good

Other

Willing to travel abroad.

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