Select

Find similar resumes

Business Consultant

Work Experience

JCK SOFTWARE
January 2003 - ongoing (France)
Technical Director + Director Offshore Outsourcing.
Coordination of the technical aspects of the business in Europe. Coordinator of the Offshore partners.

DATAPOINT
June 1996 - December 2002(France)
+ Project Director
Implementation of Customer Interaction Systems (CRM) and e-Business projects in the banking, telecommunications and mass-merchandising environment. Implementation of Time Management projects in the health-care sector.
+ Senior Business Consultant
Business Consultant for several CRM and e-Business projects with customers in various fields of activity.
+ Quality Manager (United Kingdom)
Development and implementation of methods and processes. Project Auditing. Initiator and leader of the Corporate Quality Project.

BELGACOM
March 1993 – June 1996 (Belgium)
+ Manager Earth Stations for Telecommunications via Satellites 03/1993 – 09/1995
Crisis Management. Turnaround project.
+ Assistant Customer Service Director 09/1995 – 06/1996
- Manager Sales & Distribution - Head of the interdepartmental project “ Sales & Distribution via Call Centres ”.
- Manager Call Centre Automation - Responsible for steering committee reporting to the board of directors. Responsible for Call Centre automation. Implementation of Customer Service, Telephone Account Management and Direct Marketing Call Centres.
- Manager Priority Industrial Collaboration Marketing - BELGACOM’s representative within the A.D.S.B. consortium. (Objective: re-balancing sales channels).
- Member Steering Committee for Customer Oriented Billing - Responsible for co-ordination between the Business Divisions and the IT-department.

BUSINESS METHODOLOGY & MEDIATION
December 1988 – March 1993(United Kingdom)
Consultant in methodology, organization and mediation. Various projects for customers in different industry fields. The most important projects are listed below:
+ Project Manager - STICHTING FLANDERS TECHNOLOGY INTERNATIONAL 12/1988 – 05/1989 (Belgium)
+ Marketing & Corporate Communication Manager - UNISPAR 05/1989 – 01/1990 (Belgium)
+ Division Manager – THIJSSEN 03/1990 –11/1991 (Belgium)
+ Sales & Marketing Manager – COPAM 11/1991 –06/1992 (Belgium)
+ Sales Manager – GECOTEC 08/1992 –03/1993 (Belgium)

OLIVETTI
January 1986 – December 1988(Belgium – Italy)
+ Product Marketing Manager(01/1986 - 06/1987 – Belgium)
+ Project Manager Office Automation (02/1987 – 06/1987 – Belgium)
+ Project Manager Public Relations (01/1986 - 06/1987 – Belgium)
+ International Product Marketing Manager (06/1987 - 12/1988 – Italy)

TEXAS INSTRUMENTS
July 1983 – January 1986(Belgium - U.S.A. - France)
+ Product Marketing Manager
+ Project Manager Indirect Sales


OTHER ACTIVITIES
+ CHILD FOCUS (European Centre for Missing and Sexually Exploited Children)
Since June 1996
Founder Administrator
+ MISSING CHILDREN INTERNATIONAL NETWORK (MCIN)
Since December 1986
Founder; Vice President

+ FABRICATION ALIMENTAIRE COTE D’IVOIRE (FACI)
Since June 1982
Founder; Honorary President

+ BUSINESS METHODOLOGY & MEDIATION
Since December 1988
Founder; Partner

+ Military Service (Germany)
November 1982 – June 1983
Project Manager for the design and implementation of the stock management process for the Belgian Army.

+ First own company
June 1977 – November 1982
Founder and Manager of a University linked Experimental breeding farm

Education

1990 Boston University of Brussels (Belgium) MBA (free student)
1982 IHSR - BME – Gent (Belgium) I.T.
1980 HRITHO – Gent (Belgium) Electronics
1977 Glorieux Instituut - Oostakker (Gent – Belgium) Economics

Languages

Dutch : Mother tongue
French : Fluent
English : Fluent
German : Good
Italian : Basic

 Select